Refund policy

RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note:

  • You will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return, as Poli Glow Products, Inc. is not responsible for any lost returns.

  • Shipping charges are non-refundable, including those from the original order.

  • If you are requesting a refund or return because there is damage to the product or you received incorrect items, please follow the instructions listed in the shipping policy.


ELIGIBILITY FOR A RETURN

To be eligible for a return:

  • Your item must be in the same condition that you received it, unused, and in its original packaging. 
  • You will also need the receipt or proof of purchase (this can be the order number from the email you received upon purchasing our product).

  • Items sent back to us without first requesting a return will not be accepted and you will not receive a refund. 


REQUESTING A RETURN

Please contact us at support@poliglowproducts.com within 30 days of receiving the package. Include in the email:

  • A picture of the shipping box and unopened packaging.

  • Proof of purchase or order number from the email you received from us.

If your return is accepted, we will send you instructions on how and where to send your package. Please email us the tracking information and the name of the shipping carrier. Please allow 14 business days for us to process your refund.


REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

THIRD-PARTY PURCHASES

If you purchased our product through a third party, please contact them and use their return process. If the product was not purchased through our website, we are unable to issue a return.

EXCHANGES

We do not offer direct exchanges at this time. To expedite delivery of the product you need, please request a return of the original order as explained above and place a separate order for the other products.

QUESTIONS

If you have any questions, please email us a support@poliglowproducts.com .