Shipping policy
SHIPPING INFORMATION
All shipping is based on business days and does not include weekends or holidays. Orders placed after 2:00 pm ET will be processed the following business day. Delivery does not occur on weekends or holidays.
If you order multiple times in one day, please email us at support@poliglowproducts.com and we will combine your orders and refund the extra shipping charges.
Should your package be lost in transit, email us at support@poliglowproducts.com with your order number. We will file a claim for the package and if your package cannot be found upon completion of the investigation, we will reship your items. We are not able to file a claim for missing packages until the package has been in transit for at least 15 days.
We are not responsible for any delays caused by shipping carriers and cannot refund shipping if the shipping carrier does not meet their guaranteed shipping times. Please contact them directly regarding your delayed package.
We are not responsible for merchandise that is lost or stolen upon delivery. We are unable to issue a refund if the shipping carrier confirms delivery. Please contact the carrier directly regarding your missing package.
USPS 1-800-275-8777