Shipping policy

SHIPPING INFORMATION

Thank you for choosing Poli Glow® — we appreciate your business and are committed to getting your order to you safely and promptly.

SHIPPING ADDRESS

Please review your shipping address carefully before completing your order, as we are unable to make changes once a package has shipped. In the event of an incorrect address provided at checkout, any additional shipping costs, return fees, or replacement product costs will be the customer’s responsibility.

SHIPPING RATES

Our current shipping rates are listed below and are subject to change:

• $3.95 for orders up to $24.99

• $5.95 for orders from $25.00 to $75.99

• $7.95 for orders of $75.00 and over

MULTIPLE ORDERS

Placed more than one order in the same day? Email us at support@poliglowproducts.com and we’ll be happy to combine your orders and refund any extra shipping charges. Please note that if your first order has already shipped, we’re unable to issue a refund on the second order’s shipping.

TRACKING INFORMATION

Once your order ships, you’ll receive an email with your tracking number and carrier contact information. We recommend keeping this email until your package has arrived and you’ve confirmed that you have received the correct items and there is no damage or defect.

SHIPPING TIMES

Orders are processed on business days (excluding weekends and holidays). Orders placed after 2:00 PM ET will be processed the next business day. Most orders arrive within 2–5 business days of shipping, depending on the shipping method selected at checkout. Please note that delivery speed is managed by the carrier and cannot be guaranteed. 

For customers who require expedited delivery, please contact us directly at support@poliglowproducts.com. 

DELAYED, LOST, or STOLEN PACKAGES

Poli Glow Products, Inc. is not responsible for delays, lost or stolen packages. Please contact your carrier to file a claim.

DAMAGED or INCORRECT ITEMS

Please inspect your order upon delivery. If there is damage to the product or you received the wrong item:

• Contact us immediately at support@poliglowproducts.com within 2 business days of delivery.

• Including photos of all of the products that we shipped to you so we can evaluate and help correct the problem. 

Once we have received the information, we will contact you.

QUESTIONS

If you have any questions, please email us a support@poliglowproducts.com .